Some very basic stuff about building a good relationship with your customers.

Building a good customer-brand relationship is astonishingly simple. It’s doing the work consistently over time that can be a challenge.
  • Keep your promise: Deliver quality products and services, on time and just as requested.
  • Be responsive: You probably spend a lot of time and money getting your name out there, but are you ready when people express interest? When they have a problem with what you’ve sold? Delays, poor communication and failing to solve the problem really irritate people and can eliminate business you’ve worked extremely hard to get.
  • Set limits: Many people think that customer service means you have to give people everything they want. Not true. You can tell people “I will be able to do this much, for this amount” and they will be fine with that. Problems arise mainly when you overpromise (or are unclear about the promise) and underdeliver.

Originally posted to Quora by Dannielle Blumenthal, Ph.D. Also posted to my other blog, All Things Brand. All opinions are the author's own. This is a personal account unrelated to and not sponsored by the author's employer or any other entity. Photo via Pixabay (Public Domain).

Yom HaShoah (Poem)

In memory of my Zayde, Rabbi Valentine Stroli, may he rest in peace.

I keep seeing his face, over and over
Smiling, beatific
In his midnight black caftan,
With smooth, wide satin lapels
A luxury that only surviving Chasidim would recognize.

Combat gear.

I see him in my dreams,
Sitting there so serenely on Shabbat
King of the heavy, polished wood table
With an indestructible table protector
Three inches worth of plastic
Carefully placed above the ivory embroidered tablecloth.

"Yes Zayde," I said

{Troubled, crying}

"Yes Zayde."

Hands to eye, I wiped away the tears.
It wasn't Shabbat anymore, but Sunday.

"I am listening."

"Devarim Sheyotzim Min Halev Nichnasim El Halev.
Do you still know what that means?"

"Words that come from the heart, go straight into the heart."

Feeling dumb, numb,
Confused and disorganized,
Aimless, constantly aimless.

"Yes, Zayde, I understand," I said, wanting to make him happy.

He withdrew $500 as if out of thin air.
Pressed it into my hand.
Five bills in American currency.
Swaying in unison.
Neatly, crisply folded.

"I was an officer in the Romanian army."

"It's OK, Zayde," I said, looking away.
"You don't have to say it again."

This was not to spare him, mind you.
It's just that I couldn't bear it.

"I worked for the government."

"I know."

"And they took us."


I tried to be strong --

"I hid as many of our Jews as I could."


I wanted to comfort him, but there was no comfort to be had.

He made no effort to wipe his tears away, and neither did I.

"I will pay your tuition if you stay here," he said.

As I looked at his elderly, saintly face,
The weight of expectation broke me.

{There's always a price to pay.}

He saw that I flinched and the game was over.

"Whatever you do, graduate," he said.

"And wash 'Negel Vaser' in the morning."

By Dannielle Blumenthal, Ph.D. All opinions are the author's own; this blog is posted in the author's personal capacity. Available for reuse under Creative Commons 3.0 License. For more information, visit Public domain photo via Pixabay.

The Jewish Perspective On "Slut-Shaming"

When the Romans tried to crush the Jews they did three things. First torture us into denying our faith. Second enslave the men. Third, sell the women for sex. See below.

<<After Rome crushed Judaea in the Jewish-Roman wars, many thousands of civilians were publicly tortured to death in failed attempts to make them deny their faith, many men were taken into slavery for use in forced labour (e.g. the Corinth canal), and many young women were taken into slavery and placed in brothels.>>

Why these 3 specifically? To deny any possibility of spirituality. 

Where there is no God except a man posing as one; and there is no work except what a master tells you to do; and there is no personal privacy, the soul is crushed like a flower cut off from its roots. Maybe from the outside it looks functional, but inside it is vacant.

Therefore, from a Jewish point of view, liberal feminist rants about "slut shaming" are misguided. They say that women should feel free to let it all hang out, because modesty is about "shame" and "victim blaming." The truth is that the feminist movement has bought into an alien Roman ideology, that sex ought to be disconnected from holiness. That such disconnection equals freedom.

Women have been duped by the feminist movement. A movement which took full advantage of them.

By Dannielle Blumenthal, Ph.D. All opinions are the author's own; this blog is posted in the author's personal capacity. Available for reuse under Creative Commons 3.0 License. For more information, visit

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