I write about the things that matter to me. All opinions are my own.

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Saturday, June 28, 2014

"Corrosive Culture" at VA: 10 Lessons for the Rest Of Us

It is easy to point fingers when others screw up. In reality the problems at Veterans Affairs are fairly common, and the employees are highly dedicated and delivering a high quality of care. This presentation extracts 10 themes from the report prepared by President Obama's Deputy Chief of Staff about excessive wait times, in a way that enables consideration of similar themes by other agencies and organizations.



* As always all opinions are my own.