Brand As Product, Brand As People, Brand As...?
You'll get no argument from me that branding is valued on the product side.
Obviously it is. Look at Dyson. They have a product brand so powerful that
people like me willingly pay 5x the price for the vaccuum and consider
paying the same outrageously elevated fee for their fans, etc.
If Dyson made a stapler I'm sure I would buy it as mine forever jams.
Branding is valued on the product side precisely because you can see the
impact, and in a short enough time for the result to be linked to the
effort you put into crafting its image.
However, branding is not sufficiently valued on the corporate side (my
side) because people don't connect the fact that the way you treat people,
is the way they interact with the public, is the public perception of your
organization and the products and services it produces.
The only time branding gets valued internally, is when it's linked to a
demonstrable financial result. For example - recruitment, retention,
All I'm saying is, instead of playing around each with our own little huts
in different outposts, let's get together and build a great big house with
sturdy walls. So others can copy the design and add to it. So the world can
be filled with great brands that are delivering real value to all of their
stakeholders, including the employees themselves. Who too frequently
silently build them then get none of the credit or reward.
And now my bias is showing.
Dr. Dannielle Blumenthal has pioneered best practices in the federal government while spearheading dozens of digital/social media campaigns, integrated marketing initiatives, and communication efforts. Blumenthal began her career in branding at Young & Rubicam's Brand Futures Group/Intelligence Factory, and launched pioneering social media programs externally and internally at The Brand Consultancy, U.S. Customs and Border Protection, and USAID. She currently serves as the communications director of the Advanced Manufacturing Program at the National Institute of Science and Technology.
A frequently sought-after speaker and frequently published author who has taught marketing at George Washington University, the University of Maryland University College, and elsewhere, Blumenthal has received numerous industry recognitions, honors and awards. These include Klout Top 20% social media producer (2014); SlideShare Top 5% (2013); Meritorious Group Honor Award for website revitalization at USAID (2013); Featured Blog of the Month, USAID (2012); Top 1% most viewed LinkedIn profiles (2012); #2 Most Influential GovLoop.com member (2012); Commissioner's Award, U.S. Customs and Border Protection (2011); IABC-DC Silver Inkwell Award (2008); and more.
Blumenthal is deeply ingrained in the Washington, DC branding and social media best practices community, having revitalized the Institute for Brand Leadership (2001-2003) through a social media campaign; serving on the board of the Journal of Brand Management (2003); co-launching the Federal Social Media Subcouncil (2009); and re-launch the Federal Communicators Network through a successful social media campaign.
She holds a bachelor's degree from SUNY Empire State College, a Ph.D. in sociology from CUNY Graduate Center, and a Graduate Certificate in Organization Development from Fielding University.
Her website is located at www.dannielleblumenthal.com. Follow her on Twitter @thinkbrandfirst.