- Branding is about delivering a consistent message to create a consistent image
- Social media is about saying whatever you want to say without regard to image
The way I see it is as follows:
- The goal of branding should be the creation of a message that is consistent yet authentic.
- That way, whatever social media results from the brand (whether it's Tweets, blog posts, comments, or whatever), it will sound like you.
Don't lose sight of the importance of linking branding and social media together. If your brand is phony your social media will destroy your image.
To avoid the phony brand syndrome, here is one practical thing you can do: Think from a Total Branding perspective--maximum alignment for maximum impact--no brand is ever fully aligned.
In the real world, this means: Discover what organizational elements are getting in the way of your delivery of a consistent brand message and try to eliminate them from public view. You won't be completely successful, but you can probably get rid of some of the offending communications clutter. And some is better than none.